Legal
Last updated: July 26, 2026
These Terms of Service define how we operate and set expectations for all services provided by Frisco Computer Service LLC. By engaging services from Frisco Computer Service LLC or using this portal, you agree to these Terms of Service.
"Customer" means the party engaging services from Frisco Computer Service LLC.
"Term" means the service period defined in the applicable invoice or written agreement.
"Effective date of termination" means the last day on which services are provided, as determined under the Term, Renewal, and Cancellation section.
"Notice" means written communication delivered to legal@friscocomputerservice.com in accordance with the Effective Date of Notice provisions below.
Frisco Computer Service LLC ("FCS") provides technology support, consulting, infrastructure management, cybersecurity guidance, remote administration, and related services as requested by the Customer and agreed to by FCS.
The specific scope, pricing, and service description for any engagement will be defined by the applicable invoice, written communication, or other written agreement between FCS and the Customer.
Unless expressly stated otherwise, services do not include:
Work outside the agreed scope will be billed separately.
Services are further defined by the Technology Services Model and Capacity Framework and Capacity and Growth Considerations sections below.
Frisco Computer Service LLC provides professional information technology services in the capacity of an independent contractor, functioning as an outsourced IT department.
Frisco Computer Service LLC does not operate as a value-added reseller (VAR), distributor, or product sales organization unless expressly agreed to in writing.
Services are advisory, operational, and management-focused in nature. Frisco Computer Service LLC provides expertise, recommendations, implementation, and ongoing support, but does not function as a sales intermediary or product vendor.
The Customer is responsible for the direct procurement and ownership of hardware, software, licensing, subscriptions, and third-party services unless otherwise specified in writing.
All recommendations are made in a vendor-neutral manner based on the best interests of the Customer's environment, without obligation to any manufacturer, provider, or platform.
Frisco Computer Service LLC provides recommendations based on experience, supportability, security, reliability, and industry best practices.
However, the Customer makes the final decisions regarding systems, vendors, products, services, configurations, and implementation choices.
Frisco Computer Service LLC may recommend one solution while the Customer elects to proceed with another. In all such cases, the Customer remains responsible for the final decision and its consequences. Frisco Computer Service LLC will support the Customer's decisions as reasonably possible within the limits of the selected solution, but Frisco Computer Service LLC is not responsible for outcomes resulting from Customer decisions, including decisions made contrary to recommendations provided.
We make recommendations, the Customer makes decisions, and Frisco Computer Service LLC supports those decisions.
Frisco Computer Service LLC does not sell equipment or manufacture products. Frisco Computer Service LLC operates as a vendor-neutral technology partner.
Frisco Computer Service LLC may recommend products, vendors, and services, and may assist with procurement, configuration, implementation, support, or management. The Customer is free to obtain products and services directly from any vendor or source.
Where Frisco Computer Service LLC provides access to third-party platforms, tools, or services through Frisco Computer Service LLC relationships, such access is provided as a convenience to the Customer and does not change the underlying ownership, operation, or responsibility of those services.
Frisco Computer Service LLC may provide or facilitate access to third-party services, vendor platforms, and shared infrastructure, including but not limited to cybersecurity services, content filtering, email security, remote access services, cloud platforms, hosted services, and data center or colocation environments.
All such services and infrastructure are provided on a pass-through basis. This means the Customer receives the benefit of those services subject to the same terms, conditions, service levels, limitations, restrictions, availability, and provider policies that apply to Frisco Computer Service LLC. The Customer receives nothing more and nothing less than what Frisco Computer Service LLC receives from the underlying provider.
Frisco Computer Service LLC does not provide additional warranties, guarantees, or service commitments beyond those provided by the underlying provider.
The Customer acknowledges and agrees that third-party services and shared infrastructure are owned, operated, and controlled by their respective providers, and that outages, performance issues, feature limitations, policy changes, pricing changes, or service changes imposed by the provider are outside the control of Frisco Computer Service LLC.
Frisco Computer Service LLC primarily operates as a remote-first service provider. Unless specifically included in writing, onsite technician dispatch is not included and will be billed separately.
Response times are provided on a best-effort basis unless otherwise stated in writing. Response does not guarantee resolution, restoration, replacement, or availability of a technician at any specific time.
The Customer agrees to provide timely access, communication, approvals, credentials, and cooperation reasonably required for support.
Frisco Computer Service LLC provides support on a best-effort basis, guided by internal Service Level Objectives (SLOs) that are designed to prioritize issues based on severity, business impact, and operational urgency.
The Customer acknowledges that not all requests are equal in priority. Critical issues that materially impact business operations may be prioritized over routine requests, maintenance tasks, or non-urgent inquiries.
Service Level Objectives are internal targets and are not guaranteed response or resolution times unless explicitly defined in a separate written agreement. Actual response and resolution times may vary based on workload, complexity, availability of required resources, and dependency on third-party systems or vendors.
Support requests should be submitted through established communication channels designated by Frisco Computer Service LLC. Requests submitted through informal channels may not receive the same level of visibility or priority. The Customer agrees to provide sufficient detail, access, and cooperation to allow efficient troubleshooting and resolution.
Frisco Computer Service LLC may schedule, defer, or reprioritize work as necessary to maintain overall service effectiveness across all Customers. Repeated requests for immediate response to non-critical issues may be treated as non-standard support and may be billed separately where applicable.
Frisco Computer Service LLC provides ongoing professional services on a continuous, as-needed basis, rather than as a fixed block of prepaid hours or a traditional retainer arrangement.
Services are provided with availability across business hours and, where applicable, extended hours, remote monitoring, and incident response capabilities.
The Customer acknowledges that fees paid to Frisco Computer Service LLC are for access to expertise, availability, systems, monitoring, and ongoing support infrastructure, not solely for time spent actively working on specific issues. Accordingly, billing is not based on hourly utilization, and periods of lower activity do not reduce the value of the services being provided.
Frisco Computer Service LLC operates in a role comparable to an outsourced IT department, providing capabilities that would otherwise require multiple internal personnel, systems, and tools to replicate.
Services should be understood as professional services delivered through a shared-service model, where multiple Customers benefit from the same infrastructure, expertise, and operational systems. This model allows Frisco Computer Service LLC to deliver a high level of service and availability at a cost significantly lower than maintaining equivalent internal resources.
Frisco Computer Service LLC operates as a contracted IT department, providing ongoing support, management, and oversight of the Customer's technology environment as a whole.
Services are not based on individual systems, device counts, or discrete components, but on overall responsibility for maintaining reliable, functional, and secure technology operations.
As the Customer's environment evolves, Frisco Computer Service LLC will support normal growth and changes in infrastructure as part of this ongoing responsibility. This may include the incorporation of additional systems or technologies, including but not limited to audio/visual systems, security systems, networking infrastructure, and related platforms, where appropriate to ensure operational continuity.
Support for such systems is focused on configuration, stability, and operational readiness. Unless otherwise expressly agreed in writing, services do not include real-time system operation, event staffing, or continuous on-site presence. Frisco Computer Service LLC's role is to ensure that systems are properly configured, maintained, and reliable. Operation of such systems remains the responsibility of the Customer unless otherwise agreed in writing.
Frisco Computer Service LLC's services are structured to accommodate the natural growth of the Customer's technology environment. Routine increases in systems, devices, or complexity are considered part of normal operations and are included within the scope of services.
However, in the event that overall demand, system complexity, or operational requirements increase materially — such that a traditional internal IT department would reasonably require additional personnel or dedicated resources — Frisco Computer Service LLC reserves the right, at its sole discretion, to review and adjust service scope and pricing accordingly.
Examples of material increases may include, but are not limited to:
Any such adjustments will be discussed in advance and aligned with the Customer's operational needs and expectations.
Frisco Computer Service LLC may deploy and use remote access, monitoring, management, and administrative tools in order to deliver support, monitoring, maintenance, and related services.
The Customer acknowledges and agrees that such tools may provide Frisco Computer Service LLC with administrative or privileged access to Customer systems for legitimate service delivery purposes.
Where remote access tools are also made available for Customer use, the Customer is solely responsible for any use or misuse of such tools by its employees, contractors, representatives, or authorized users.
Frisco Computer Service LLC is not responsible for unauthorized access resulting from compromised credentials, poor credential handling, or improper use of remote access tools by the Customer or its personnel.
Any remote access service hosted on third-party infrastructure is also subject to the pass-through terms described in these Terms of Service.
Frisco Computer Service LLC may recommend specific hardware, software, platforms, and systems based on supportability, security, known reliability, lifecycle considerations, vendor maturity, and availability of replacement parts or support resources.
The Customer is not required to follow those recommendations. However, if the Customer elects to use off-brand, unknown, unsupported, obsolete, discontinued, non-standard, or otherwise unapproved systems or products, the Customer understands and agrees that such products may have limited or no vendor support, repair options may be limited or unavailable, updates, replacement parts, or technical documentation may not exist, and reliability and performance may be unpredictable.
Frisco Computer Service LLC will provide support for such systems on a best-effort basis only. Frisco Computer Service LLC does not guarantee that such systems can be repaired, stabilized, maintained, or restored to working order. In many cases, these items should be considered disposable rather than repairable.
Any time spent attempting to diagnose or resolve problems involving such systems may be billed separately.
Frisco Computer Service LLC may recommend, implement, manage, or facilitate access to cybersecurity tools, filtering platforms, email security systems, endpoint security products, DNS filtering, and other protective controls.
The Customer understands that security controls are intended to reduce risk, not eliminate it, and that they may block or restrict otherwise legitimate content, messages, applications, traffic, or workflows as part of their intended operation.
If the Customer requests that security controls be reduced, loosened, bypassed, disabled, or exceptions be created, the Customer accepts the increased risk associated with that decision.
Frisco Computer Service LLC is not responsible for the inherent limitations, false positives, false negatives, policy restrictions, outages, or detection failures of any third-party security platform.
The Customer agrees to provide accurate information and timely cooperation, maintain valid contact information and authorized points of contact, and provide access to systems, devices, accounts, and facilities as reasonably needed.
The Customer is responsible for maintaining supported environments unless otherwise agreed, and for maintaining appropriate backups unless backup services are expressly provided by Frisco Computer Service LLC.
The Customer agrees to review and act on recommendations, notices, and approvals in a timely manner.
Delays, failures, or increased risk caused by the Customer's failure to cooperate, act, approve, maintain systems, or follow recommendations are the Customer's responsibility.
Frisco Computer Service LLC is committed to maintaining a professional, respectful, and productive working relationship with all Customers.
The Customer agrees that all communications and interactions with Frisco Computer Service LLC personnel will be conducted in a professional and respectful manner.
Abusive, threatening, hostile, or inappropriate behavior, including but not limited to harassment, intimidation, or repeated disregard for reasonable processes or boundaries, is not acceptable.
Frisco Computer Service LLC reserves the right to limit communication channels, suspend services, or terminate services if such behavior occurs.
Frisco Computer Service LLC also reserves the right to require that communication be directed through designated points of contact to maintain efficiency and clarity.
Frisco Computer Service LLC will not operate in an environment that compromises the safety, professionalism, or effectiveness of its personnel.
Unless otherwise stated in writing, payment is due upon receipt of invoice.
Payment must be received within fifteen (15) calendar days of the invoice date to avoid late fees where applicable. If payment in full is not received within thirty (30) calendar days of the invoice date, Frisco Computer Service LLC may, at its discretion, suspend services, withhold non-emergency work, or revoke access to services until the account is brought current. Suspension of services under this section does not shorten, pause, or otherwise modify any notice period defined in the Term, Renewal, and Cancellation section.
The invoice date shall be considered the official billing date for all services.
Unless otherwise stated in writing, all payments become final after thirty (30) calendar days from the original invoice date. After that time, payments will not be returned, credited back, or refunded for any reason, including billing disputes, billing errors, or customer-initiated cancellations, except where required by law or expressly approved in writing by Frisco Computer Service LLC.
The Customer's internal approval process, purchasing workflow, bookkeeping process, or purchase order requirements do not delay or modify payment obligations unless expressly agreed to in writing.
Failure to maintain current payment status may result in suspension of services without further notice.
Service term, billing structure, renewal conditions, notice requirements, and any early termination fees are defined in the applicable invoice or written agreement. Where the applicable invoice or written agreement does not address a matter covered in this section, the provisions of this section apply.
Services may be provided on a month-to-month basis or for a fixed term, depending on the specific agreement between Frisco Computer Service LLC and the Customer.
Unless otherwise stated in writing, services renew automatically at the end of each Term for a successive Term of the same length, under the terms then in effect.
Either party may prevent automatic renewal by providing written notice of non-renewal no later than sixty (60) calendar days before the end of the current Term.
Where valid notice of non-renewal is provided, services continue through the end of the current Term, and the Customer remains responsible for all charges through that date.
Where notice is received fewer than sixty (60) calendar days before the end of the current Term, services renew for a successive Term. Such notice will be applied to the next renewal date unless withdrawn in writing.
All formal notices, including notice of non-renewal and notice of termination, must be submitted in writing to legal@friscocomputerservice.com.
Notice is effective on the date it is received at that address, and not on the date it is written, sent, or postmarked. Notice provided verbally, through support or technical assistance channels, or to individual personnel does not constitute valid notice.
A request to discontinue services before the end of the current Term constitutes early termination and is not governed by the notice of non-renewal provisions above.
Early termination may result in early termination charges, including remaining committed service charges for the balance of the current Term, as defined in the applicable invoice or written agreement.
The Customer remains responsible for all charges incurred through the effective date of termination, including any pass-through costs, committed third-party charges, and any applicable early termination amounts.
Suspension of services for non-payment, or under the Professional Conduct and Communication section, does not shorten, pause, or otherwise modify any notice period, and does not relieve the Customer of charges through the effective date of termination.
Where services continue beyond the end of the current Term — including during an extended transition, or where the Customer is not prepared to assume responsibility for its environment on the effective date of termination — such services are provided on a month-to-month basis at Frisco Computer Service LLC's then-current standard rates.
Any discount, concession, or rate adjustment associated with a term commitment applies only during a committed Term and does not apply to month-to-month service.
Continuation of services beyond the end of a Term requires written agreement, may be invoiced in advance, and is provided at Frisco Computer Service LLC's discretion. Frisco Computer Service LLC is under no obligation to continue services beyond the effective date of termination.
The notice period governs when services and billing conclude. It does not define the time required to complete a transition of administrative control, which depends in part on third-party providers, carriers, registrars, and platform vendors, and which is addressed in the Transition of Services and Return of Infrastructure section below.
Frisco Computer Service LLC may suspend or terminate services as described in the Payment Terms and Professional Conduct and Communication sections.
Where Frisco Computer Service LLC elects to discontinue services for reasons other than non-payment or Customer conduct, it will provide the Customer no less than sixty (60) calendar days written notice.
All configurations, documentation, standards, templates, methodologies, procedures, naming conventions, administrative structures, monitoring configurations, security policies, deployment methods, and other implementation components created, developed, or supplied by Frisco Computer Service LLC remain the confidential, proprietary material and intellectual property of Frisco Computer Service LLC unless expressly stated otherwise in writing.
Nothing in these Terms of Service transfers ownership of Frisco Computer Service LLC intellectual property to the Customer.
Upon termination of services, or upon transfer of responsibility to the Customer or another provider, Frisco Computer Service LLC will take reasonable steps to transition administrative control as appropriate.
As part of this process, Frisco Computer Service LLC will remove remote access tools, management agents, monitoring systems, credentials, keys, certificates, security controls, policies, integrations, and other Frisco Computer Service LLC–provided components from the Customer environment.
Where applicable — particularly for network infrastructure, security systems, and managed environments — systems will be returned to a factory-default state prior to being returned to the Customer's direct control or transferred to another IT provider. This includes the removal of all configurations, credentials, access controls, and implementation components.
Return to a factory-default state is a security requirement and is applied uniformly to all Customers. Its purpose is to establish a complete and verifiable separation of administrative access as of a defined date, so that neither party bears uncertainty regarding what access existed within the environment following the conclusion of services. This requirement is not waived, and Frisco Computer Service LLC does not retain configurations, credentials, or access paths within environments it no longer administers.
This practice is applied symmetrically. Frisco Computer Service LLC likewise returns inherited network and security equipment to a factory-default state when assuming responsibility for an environment, regardless of the condition in which it is received, as Frisco Computer Service LLC does not assume responsibility for configurations, credentials, or access paths it cannot independently verify.
The Customer acknowledges and agrees that removal of Frisco Computer Service LLC–provided configurations, controls, and integrations may reduce or eliminate system functionality, security protection, or service availability until reconfigured by the Customer or a subsequent provider.
The Customer is responsible for arranging replacement services — including but not limited to email security, endpoint protection, content filtering, remote access, monitoring, and backup — to be in place prior to the conclusion of services. Frisco Computer Service LLC is not responsible for gaps in functionality, protection, or availability arising from the Customer's failure to arrange replacement services in a timely manner.
Frisco Computer Service LLC is not responsible for the operation, performance, security, or support of any system following the effective date of termination.
Customer data will be returned to the Customer, or to a destination designated by the Customer in writing, prior to the conclusion of transition activities.
Customer data held within Frisco Computer Service LLC–provided or Frisco Computer Service LLC–facilitated storage will be retained for a defined period following the effective date of termination, after which it will be securely destroyed. The retention period and scheduled destruction date will be provided to the Customer in writing in advance.
Configurations, documentation, rule sets, and implementation methods created or supplied by Frisco Computer Service LLC remain proprietary material as described in the Proprietary Material and Intellectual Property section, and are not delivered to the Customer or to a subsequent provider.
Transition of administrative control, offboarding, related documentation, and consultation are billed separately from recurring service fees, at the rates then in effect. Such work is not included within recurring service fees.
Transition work will be quoted following receipt of notice and is payable in advance of the work being performed. Scheduling of transition activities is contingent on receipt of payment.
Extended support, including continued consultation with a subsequent provider following the effective date of termination, is quoted separately and is likewise payable in advance.
A plain-language overview of the transition process is available at friscocomputerservice.net/transition.php. That overview is provided for information only and does not modify these Terms of Service.
Where transition work is quoted and is not accepted and paid by the date stated in the quotation, Frisco Computer Service LLC will perform only the following: removal of Frisco Computer Service LLC access, agents, integrations, credentials, policies, and configurations; return of Customer data, credentials, and account control in the form then readily available; and return of applicable equipment to a factory-default state.
Coordinated scheduling, sequencing of service cutovers, coordination with carriers, registrars, platform vendors, and other third parties, assistance with number porting or account transfers, preparation of documentation, and consultation with the Customer or a subsequent provider are not performed.
The Customer acknowledges that in the absence of coordinated transition, services delivered through Frisco Computer Service LLC accounts and platforms conclude on the effective date of termination without staged cutover, and that arranging replacement services, and the timing of those replacements, is solely the Customer's responsibility.
Nothing in this section conditions the return of Customer data, Customer credentials, or control of Customer-owned accounts and domains upon payment of any disputed amount.
To the maximum extent permitted by law, Frisco Computer Service LLC is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of data, loss of business, loss of revenue, loss of profits, business interruption, replacement costs, or claims arising from third-party service failures.
Frisco Computer Service LLC does not guarantee uninterrupted operation, error-free services, restoration of failed systems, prevention of all cybersecurity incidents, or resolution of every technical issue.
Except to the extent caused by willful misconduct or gross negligence, the total cumulative liability of Frisco Computer Service LLC for any claim arising out of or related to services shall not exceed the amount paid by the Customer to Frisco Computer Service LLC for the specific affected service during the ninety (90) days immediately preceding the event giving rise to the claim.
Each party agrees to maintain the confidentiality of non-public business, technical, financial, security, and operational information disclosed by the other party and to use such information only as reasonably necessary for the relationship between the parties.
This obligation survives termination of services.
Frisco Computer Service LLC may interact with internet providers, software vendors, cloud providers, hardware manufacturers, cabling vendors, electricians, carriers, and other third parties on behalf of the Customer as a convenience.
However, Frisco Computer Service LLC is not responsible for the acts, omissions, delays, failures, service levels, errors, or contractual obligations of any third party, even where Frisco Computer Service LLC recommended, coordinated with, or facilitated the use of that third party.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas.
Venue for any dispute arising out of or relating to services provided by Frisco Computer Service LLC shall lie in Collin County or Dallas County, Texas, unless otherwise required by law.
Frisco Computer Service LLC may update these Terms of Service from time to time.
The current version will be posted on the Frisco Computer Service LLC website.
Continued use of services after updated Terms are posted constitutes acceptance of the revised Terms.
Where Frisco Computer Service LLC makes a material change to these Terms — including changes to notice periods, renewal provisions, termination provisions, or payment obligations — Frisco Computer Service LLC will provide notice to the Customer's designated point of contact. Material changes take effect at the beginning of the Customer's next renewal Term.
Frisco Computer Service LLC
2591 Dallas Parkway, Suite 300
Frisco, TX 75034
General Support: info@friscocomputerservice.com
Legal & Contract Notices: legal@friscocomputerservice.com
(972) 908-0420
Remit Payment To:
Frisco Computer Service LLC
Attn: Accounts Receivable
P.O. Box 394
Smithville, OK 74957-0394
All formal notices, including termination or cancellation requests, must be submitted in writing to legal@friscocomputerservice.com to be considered valid.
