Contact our 24/7 technical support team at (972) 908-0175.
Get professional & secure remote technical support, 24/7, from our team of experts.
Call our 24/7 technical support team at (972) 908-0175 then follow the instructions below
Privacy Warning
Remote access can be used for scamming and fraudulent activities. Please make sure you know who the connection is coming from and you trust the technician. If you are unsure please refer to the privacy policy of the technician's workplace.
- Consider closing windows containing sensitive information
- Be aware that the technician will have administrative access to your computer
- Your technician will be able to control your keyboard and mouse
Secure Remote Access Instructions
1. Download the On-Demand Assist App
The Remote Support app lets you share your screen with the IT technician so they can better help and assist you. During your support session, you will still have control of your keyboard and mouse. When you close the app, the session is ended immediately.
2. Run the On-Demand Assist App
You should find the On-Demand Assist app in your Downloads folder. To open the app, just double-click the file.
3. Enter Your Unique Session Code
After running the On-Demand Assist app, you will be prompted to enter a unique 9-digit session code that will be provided by your service technician. This code is unique to this session meaning that it can’t be reused at all; either by the technician or anyone else.
4. Approve Access to Your Computer
Once you have entered your unique 9-digit session code, you will then be prompted to approve the service technicians access to your computer.
Supported Operating Systems
We can remotely access most computers.
Frisco Computer Service LLC
2591 Dallas Parkway, Suite 300, Frisco, Texas 75034, United States